About the role
The Operations Coordinator will support the effective management of daily business activities by coordinating workflows, monitoring deadlines, communicating with relevant stakeholders, and ensuring that operational tasks are completed efficiently. The role will help the business improve service delivery, reduce operational bottlenecks, and establish processes that support continued growth.
Key responsibilities
Key Responsibilities
**Daily Operations**
* Coordinate daily operational activities and work schedules.
* Monitor the progress of tasks and ensure that deadlines are met.
* Identify operational delays and escalate issues requiring management intervention.
* Support the implementation of standard operating procedures.
* Maintain records of operational activities and outstanding tasks.
**Workflow and Resource Coordination**
* Coordinate the allocation of resources, equipment, and supplies.
* Liaise with employees, suppliers, customers, and service providers.
* Monitor stock levels or resource availability where applicable.
* Assist with scheduling deliveries, service appointments, and operational activities.
* Ensure that relevant teams have the information needed to complete their work.
**Process Improvement**
* Review routine workflows and identify opportunities to improve efficiency.
* Assist with documenting operational procedures and responsibilities.
* Monitor recurring problems and recommend corrective measures.
* Support the implementation of approved process improvements.
* Help establish consistent methods for tracking tasks and service delivery.
**Customer and Supplier Coordination**
* Follow up on customer requests and outstanding service issues.
* Coordinate with suppliers to monitor orders and delivery schedules.
* Communicate operational updates to relevant stakeholders.
* Maintain records of supplier performance and recurring service issues.
* Escalate customer complaints or service failures to management.
**Reporting and Compliance Support**
* Prepare routine operational reports.
* Track key performance indicators, deadlines, and outstanding tasks.
* Maintain accurate operational records.
* Assist with monitoring adherence to internal procedures and applicable requirements.
* Report risks, recurring delays, and resource constraints to management.
Minimum Requirements
* Grade 12 / Matric certificate.
* A diploma in Operations Management, Business Administration, Supply Chain Management, or a related field is advantageous.
* At least 2–3 years of relevant administrative, coordination, or operations experience is preferred.
* Proficiency in Microsoft Office, particularly Excel.
* Experience with workflow management, inventory systems, or project management tools will be advantageous.
Required Competencies
* Strong organisational and coordination skills.
* Excellent time management and prioritisation.
* Problem-solving and decision-making abilities.
* Effective communication and stakeholder management.
* Attention to detail and process orientation.
* Ability to work under pressure and manage competing deadlines.
* Initiative, accountability, and teamwork.
Performance Indicators
* Percentage of operational tasks completed within agreed deadlines.
* Reduction in recurring operational delays.
* Accuracy and timeliness of operational reports.
* Effectiveness of resource and schedule coordination.
* Compliance with established operational procedures.
* Improvements in service delivery and workflow efficiency.
Business Impact
The successful candidate will help establish more structured daily operations, improve coordination across the business, reduce avoidable delays, and strengthen service delivery. This will enable the owner to focus on strategic management, customer relationships, expansion, and long-term business development.
Minimum requirements
- 5+ years' relevant experience
- diploma in Operations Management, Business Administration, Supply Chain Management
- SA citizenship/residency or a valid work permit
Applications are automatically screened against these minimum requirements.