About the role
The Sales Clerk will provide administrative and customer service support to the sales function by processing customer orders, preparing quotations, maintaining sales records, and coordinating customer enquiries. The position will help ensure that sales activities are handled efficiently, customers receive timely assistance, and the business owner is not required to manage every sales-related administrative task.
Key responsibilities
Key Responsibilities
**Sales Administration**
* Process customer orders accurately and timeously.
* Prepare quotations, order confirmations, and sales documentation.
* Maintain accurate customer and sales records.
* Update sales databases and customer information.
* Track orders from receipt through to fulfilment.
**Customer Service**
* Respond to customer enquiries about products, services, pricing, and order status.
* Provide professional assistance to existing and prospective customers.
* Refer complex complaints and technical enquiries to the appropriate person.
* Follow up with customers regarding outstanding quotations and orders.
* Maintain positive customer relationships through effective communication.
**Sales Coordination**
* Liaise with the operations and finance teams to confirm order availability and payment status.
* Coordinate with relevant staff to ensure orders are processed and delivered as agreed.
* Assist with preparing sales reports and monitoring order volumes.
* Maintain records of customer requests, complaints, and feedback.
* Identify recurring customer issues and escalate them to management.
**Documentation and Reporting**
* File quotations, invoices, purchase orders, and related documents.
* Assist with updating product or service price lists.
* Compile daily or weekly sales activity reports.
* Monitor pending orders and outstanding quotations.
* Ensure that sales records are complete and accessible.
Minimum Requirements
* Grade 12 / Matric certificate.
* A certificate or diploma in Sales Administration, Business Administration, or a related field is advantageous.
* At least 1 year of sales administration or customer service experience is preferred.
* Basic computer literacy, including Microsoft Word and Excel.
* Experience using point-of-sale systems or customer relationship management software will be advantageous.
Required Competencies
* Strong customer service skills.
* Excellent communication and interpersonal abilities.
* Accuracy when processing orders and quotations.
* Good organisational and time-management skills.
* Ability to manage multiple customer enquiries.
* Professionalism and patience.
* Teamwork and problem-solving skills.
Performance Indicators
* Accuracy and turnaround time of customer orders.
* Timely preparation of quotations.
* Responsiveness to customer enquiries.
* Accuracy of sales documentation.
* Effective tracking of pending orders.
* Customer satisfaction and reduction in avoidable processing errors.
Business Impact
The successful candidate will improve the efficiency of the sales administration process, strengthen customer service, reduce delays in order processing, and allow the business owner to focus on customer relationships, business development, and revenue growth.
Minimum requirements
- 3+ years' relevant experience
- SA citizenship/residency or a valid work permit
Applications are automatically screened against these minimum requirements.