About the role
The Sales Clerk will provide administrative and customer service support to the sales function by processing customer orders, preparing quotations, maintaining sales records, and coordinating customer enquiries. The position will help ensure that sales activities are handled efficiently, customers receive timely assistance, and the business owner is not required to manage every sales-related administrative task.
Key responsibilities
Administrative Support
Manage daily office administration and general clerical duties.
Maintain organised electronic and physical filing systems.
Prepare, format, and manage business documents, reports, letters, and correspondence.
Schedule meetings, appointments, and business activities.
Monitor deadlines and follow up on outstanding administrative tasks.
Communication and Customer Support
Answer telephone calls, respond to emails, and direct enquiries to the appropriate person.
Welcome visitors and assist with general customer enquiries.
Communicate professionally with clients, suppliers, and other stakeholders.
Maintain accurate contact databases and communication records.
Office Coordination
Monitor office supplies and arrange replenishment when required.
Assist with travel arrangements, meeting preparation, and general logistics.
Support the coordination of internal meetings and business activities.
Maintain confidentiality when handling company and customer information.
Reporting and Recordkeeping
Capture and update business information accurately.
Compile routine administrative reports.
Assist with document preparation and basic data entry.
Identify administrative bottlenecks and recommend improvements.
3. Minimum Requirements
Grade 12 / Matric certificate.
A certificate or diploma in Office Administration, Business Administration, or a related field will be advantageous.
At least 1–2 years of relevant administrative experience is preferred.
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
Good written and verbal communication skills.
4. Required Competencies
Excellent organisational and time-management skills.
Strong attention to detail.
Professional communication and interpersonal skills.
Ability to manage multiple priorities.
Confidentiality and integrity.
Problem-solving and initiative.
Ability to work independently and as part of a team.
5. Performance Indicators
Accuracy and completeness of administrative records.
Timely completion of assigned administrative tasks.
Effective management of office documentation.
Responsiveness to internal and external enquiries.
Improved administrative efficiency and reduced backlogs.
6. Business Impact
The successful candidate will enable the business owner to spend less time on routine administrative work and more time focusing on customer relationships, strategic planning, and business growth.
Minimum requirements
- A certificate or diploma in Office Administration, Business Administration
- SA citizenship/residency or a valid work permit
Applications are automatically screened against these minimum requirements.